santra is an innovative online marketplace in the UAE specializing in homemade food and sweets. We support small business owners and homemade food and sweets makers by providing them with a user-friendly platform through which they can grow their businesses and reach a wider audience. Santra helps locals turn their home into their dream job by doing what they love every day. With 90% of our sellers being Emirati women, we’re building a community that fights unemployment. We’re revolutionizing the food system by helping mothers and locals participate in the food economy.

You can order from Santra by downloading the APP and enjoying the variety of chefs and brands, all what you need to is selecting your favorit products, add them to the cart, choose your preferred payment option and complete the purchase.

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Santra is a sizable food court where numerous homemade businesses are located, so you won’t have to deal with the hassle of searching for homemade cuisine, holding while dialing a chef’s number, getting a busy signal, or receiving the incorrect order as a result of poor delivery service handling. In addition, our user-friendly application allows you to view menus with images from all of your favorite chef, selecting your preferred payment method, date of delivery and you will be always notified with the order status until your order is delivered.

Yes, Santra offers online payment using credit card/prepaid.

Yes. You can see the latest offers through the Offers icon on the homepage

Yes. You can follow the usual order steps and then select your preferred deliver date since we operate 7 days a week.

For delivery time selection, its not possible to select a delivery slot time, but for sure your order will be delivered between 3:00pm to 8:00pm.

This depends on the time the seller accepts the order and the time limit for the preparation of the order by the seller, as well as the distance between your home and the seller’s house. Delivery in normal conditions may take from 2 to 7 hours from the time the order is received from the seller’s location; however, it may take longer for delivery based on traffic and road congestion. 

If the sellers have a different delivery time, this will be mentioned in the app.

Before the Chef accepts the order, you can cancel it and get a full refund if its prepaid order. but If you need to cancel the order after the Merchant has accepted it, please get in touch with us by using the contact support channels and we will check the possibility of cancelling it. this will be depends on the chef approval because they might be prepared your order already and in this case, the cancellation wont be possible.